5. Conclusion
Operations management continues to evolve, from manual processes to smart digital systems. Its mission remains the same: to create efficiency, innovation, and lasting value.
Referensi
Johnston, R., Clark, G., & Shulver, M. (2017). Service Operations Management: Improving Service Delivery. Pearson.
Kagermann, H., Wahlster, W., & Helbig, J. (2013). Recommendations for Implementing INDUSTRIE 4.0. Acatech.
Baines, T., Ziaee Bigdeli, A., Bustinza, O. F., & Shi, V. G. (2017). “Servitization: Revisiting the State-of-the-Art.” Int. Journal of Operations & Production Management, 37(2), 256–278.
Liker, J. K. (2004). The Toyota Way: 14 Management Principles. McGraw-Hill.
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