My head started to boil. “I only want my money back. That’s all. The system is not my business, and it is you who stuck the wrong barcode, not me.” I retorted.
‘Well, I’ll talk to someone then.” Said the cashier without showing the feeling of guilt.
Actually I had something much better to do, but I wanted to see what smart thing or things they would do to deal with the situation.
Next, she made a call, and shortly, a staff came. She was probably a supervisor or a kind. Then she talked to the cashier to find out what had happened. Without talking to me first, she went to where the product was displayed. In my opinion she could just check the price in the counter if it was what she wanted to do.
It took some time before she finally showed up again. To me, the way she walked resembled a model walking on the catwalk, but very obviously, the difference was that she didn’t amuse me at all.
‘Wrong barcode!” She exclaimed. Whom she was talking to was not clear because her eyes didn’t focus.
“You tell me.” I grumbled.
Two staff might be not enough to handle this “complicated” problem because she called another staff.
This time a young man came and he examined the receipt and the two cans. Soon after the observation, he sang an ugly song I had heard earlier, “The system already recorded your purchase, Sir, and it is not possible to cancel it. You may want to buy something else?”
I wonder if the staff got it from a service excellent training. It obviously made my head hotter, but I tried to control myself. Then I said, “Look! Your workmate has told me that, and I told her that the system was none of my business. And one more thing, the mistake was not mine. The same thing I’m telling you now.”
The man answered, “Iya, sih!”
What a brilliant reply. My instant free translation to this will be I know it already, but I am too brainless to respond smartly.