The Importance of Learning Tourism English as a Tourism Student

Hi, Everyone. I'm Deasy Kania, Beasiswa Unggulan awarded student from Trisakti Institute of Tourism. I'm happy to share the importance of learning Tourism English and my experience on learning Tourism English as a student who studies in tourism Institute.

English is well known as a universal language, which was chosen as one of the ways to communicate with people from different part of countries. I'm an Indonesian who's native in bahasa, meanwhile English is my second language. By learning Tourism English, I learned so many things about English language, especially when it comes to English in Tourism.

By taking Tourism English course, I learned how important learning English not only to communicate but also to get to know your clients better. Tourism is very wide and it's one of the Industry where people meet for either business purposes or entertainment purposes. It's one of the selling points of a tourism agent to client, because when meeting a client from many different countries, it's important for tourism agent to understand the best way to communicate with client in order to sell their products. 

It's considered important to learn a universal language when meeting people from different backgrounds, sometimes communicating without a proper grammar is considered valid, as long as both parties understand very well about the context of the situation. However, that doesn't mean grammar isn't important. Grammar is used to make the conversation more clearly. Without proper grammar, the speaker wouldn't understand well to speak or write in English. It also helps to make sense of the words we're saying. Other than that, It also indicates how words are used and when should be used.

When it comes to tourism, there are important roles in tourism Industry. Such as, Tour Guide, Travel Agent, Cabin Crew, Airline Pilot, Waiter , Front Desk Agent, Housekeeper, etc. These are the roles that support the tourism Industry, and these roles in charge in the front line. Meaning these roles will face the guests or tourists or clients.  

Tour Guide needs to have a wide knowledge about the tour their guiding, for example a historical monument is bound to be explain to not only the local tourist but also international tourists. When working as a Travel Agent. We're bound to provide the best deals for the clients to travel with, such as providing the best hotels or the best airline tickets. In order to achive this goal, a Travel Agent must give clear informations on their website or their brochures. When working as a Cabin Crew, it means that we're not only serving the guest in the air, but we're also giving a safety instructions when travelling with plane and to ensure that airline passengers have a comfortable, safe and pleasant flight. A Cabin Crew will work alongside with the Pilot, and one of the important roles of Pilot is to land the plane safely. In order to achieve this goal, A pilot needs to have a clear communication with the air traffic control.

Hotels are also considered as tourism Industry. Many people comes to hotel to have a well rest on the hotel room or catching up with a friend or enjoy the delicacies the hotel provides. A Waiter, Front Desk Agent and a Housekeeper are the examples roles in the front line. Meaning they will provide the guest needs to earn their satisfaction. If the guest is satisfied with the service, they will for sure return to the hotel or share their wonderful experience on their social media.

As demonstrated in the lesson, we also instructed to describe a tour package's with three main selling points such as destinations, modes of transportation, and accommodations. When it came to choosing a destination, we need to learn about the client needs, budget and their personality to help them choose the right destination. The destination can be naturewise or city wise. The best way to suggest the right destination for the client is to consult them with a nice presentation of choosen places. Not only the place is beautiful for sightseeing As result, this will interest the clients into trying the destination we're choosing. we should concentrate on selling what they can do and see in that location.

When it comes to modes transportation, some clients prefers taking a rental cars because it's more efficient, private and it's faster to arrive to the destination.  Meanwhile some clients prefer taking the public transportation in order to watch the beautiful sceeneries along the way to their destination. As a travel agent, we must provide the best options for their clients. For example, providing the best price for the rental cars their interest with or suggesting the best route to travel with public transportation and providing the transportation ticket.

After a long ride of adventures,  clients will have to fulfill their needs of resting. Choosing the best accommodation with the best budget is one of the ways to win the clients heart. We need to know what the client like and what the client dislike when choosing accommodation.