In the hyper-digital world of today, a customer demands fast, smooth, and safe experiences since the first point of engagement with a brand. Long forms, face-to-face visits, and manual checks are old-fashioned and seem to be replaced by the traditional onboarding tools. This transformation has also contributed to the rapid popularization of digital onboarding, a new method that passes the process of verifying and registering new users through automation and simplification.
Digital onboarding also helps companies to remotely onboard their customers through digital tools like e-signatures, identity verification, biometrics, and AI-based systems. Whether it is the banks and fintechs, healthcare and e-commerce systems, all the industries are incorporating this technology to enhance efficiency, minimize fraud and maximize customer satisfaction.
What is Digital Onboarding?
Digital onboarding refers to the procedure of bringing onboard and ascertaining the new users or customers with the help of digital medium as opposed to the face-to-face communications. It integrates a number of technologies to ensure identification of a person, gather required paperwork, and create an account in a secure online space.
This is usually done by:
Posting identity documents
Biometric or human face verification
-
Spoofing countermeasures Liveness detection
Electronic consent forms and electronic signatures
Immediate feedback and approval messages
